Wastewater Treatment Servicing

Civilmart Icon-Septech service contracts are designed to ensure optimal operation of your wastewater treatment plant. Experience shows that our service contracts save money and time in the long run and regular monitoring ensures that output water quality is safe and that your wellbeing is assured.

Programmed maintenance services are generally performed quarterly depending on local regulations. The service includes checking the biological processes and componentry of your system. During servicing, a qualified and accredited service technician will fine tune plant settings, check components and replace consumables when required. Backed by digital control panels, our smart technology diagnoses problems quickly, usually before you notice there’s a potential issue.

To minimize inconvenience, we recommend committing to an annual service contract. The service contract will provide consistent performance from the plant, as well as compliance with all warranty and local government conditions and will save you money at the same time. We also take the worry out of reporting your system’s service by sending your results directly to your local council or authority.

Service Requirements

State Health Authorities have determined the effluent qualities that may be discharged, and the treatment plant has been designed to exceed these standards. Mandatory quarterly servicing is only to be carried out by an suitable qualified person. This quarterly servicing requirement is a requirement of EPA and your local council. Only a trained Civilmart Icon-Septech service team is qualified to service your wastewater system.

To make things easy and carefree for you, annual service contracts are available.

Please note: Service contracts are invoiced separately to the purchase of sewage treatment plant. 

Download Commission Request Form

For more information on our service contracts, please contact Civilmart Service on 1300 305 073.

Support

The following helpful hints will keep your Civilmart Icon-Septech wastewater plant running efficiently and producing clean and crystal clear water for your garden whilst minimising the environmental impact.

Ensure Your Septic Tank is Pumped Out Regularly

Icon-Septech Turbojet systems are designed with a separate septic tank at the start of the system.  This tank must be pumped out regularly by a pump-out contractor.  Generally this will be every 3 years or as determined by your service agent if your septic tank is readily accessible.

Use only Biodegradable, Low Phosphorous Detergent Products

Look for gentle biodegradable products and remember to read the label carefully. Many detergents are not readily biodegradable and may inhibit the bacterial action in the treatment plant.

To minimise the environmental impact of machine washing, use gentle biodegradable soap products instead of commercial washing powders. 100% pure soap flakes are a great option, and can be easily incorporated into your routine. Simply dissolve the soap flakes in a small amount of very hot water before adding to your wash. Any residual soap residue or scum are a result of hard water, and can be easily rectified by adding a quarter cup of washing soda to the wash cycle.

Use Less Laundry Detergent

Try to avoid using excess detergents and cleaners – instead, give the product a little extra time to work before attacking the problem with a good quality cleaning tool.

Clean your Toilets with Vinegar, Save Money and the Environment

It’s cheap to buy, is an excellent bowl cleaner, and will not affect the bacterial levels in the treatment plant. For tough stains, leave to soak for ten minutes before scrubbing off.

Bleach and the Wastewater System DO NOT Mix

If using bleaches (sodium hypochlorite), do not allow contaminated wastewater to enter the treatment system as it may upset the biological balance within the system.  These agents can kill anaerobic and aerobic bacteria in the system that are required to perform the treatment process.

Service your System with a Service Contract

Regular professional maintenance will take the worry out of scheduling your services. A service contract will ensure that your system is fine-tuned in accordance with the manufacturer’s guidelines and local government guidelines.

Tank-safe Landscaping

Avoid planting larger trees and shrubs or plants with high moisture requirements near your system’s tanks as their root systems could cause damage. In the irrigation area, choose plants with high moisture tolerance and nutrient requirements.

Cover your system with Household Insurance

We recommend that you add Civilmart Icon-Septech pumps to your household fusion policy. That way if electricity fluctuations damage your equipment, you may be compensated for any pump damage.

Avoid turning off your control panel or system

Your wastewater system is hardwired into your electricity supply to minimise the risk of accidentally switching the system off. Turning off the power to the system will stop it operating and should be avoided wherever possible. Short interruptions, such as power outages, can be sustained, but temporarily turning off the system to save power should be avoided.

The following items MUST NEVER be placed in your wastewater system:

  • sanitary napkins
  • tampons or their wrappers
  • paper nappies or liners
  • condoms
  • cigarette packets
  • foreign objects
  • paint
  • bleach (sodium hypochlorite)
  • nappy soaking products

These products should be placed in the garbage with your normal refuse or alternatively disposed of.

Further information is also available in the Owner’s manual, which is available for download from this site.

Commissioning

Your Turbojet system must first be commissioned to prepare it for use. The commissioning process begins by sending Civilmart Icon-Septech the following form, following receipt of your form we will contact you and book in a service technician to commence commissioning.

Download Commission Request Form

Upon arrival, the service technician will check that your system has been installed correctly. A commissioning sequence will then be instigated on the control panel, to check the operation of the system to ensure it is functioning correctly. Appropriate program settings will be made for the loading that is placed upon it. This will ensure good effluent quality.

Owners Manual

To ensure familiarity with your system, its features and benefits, we urge you to read the Owner’s Manual (below) prior to commissioning and operation of your system.

Download Owners Manual

Troubleshooting

In the unlikely event of a problem with your Turbojet system, the intelligent control panel helps you easily find the problem. You can then simply call Civilmart Icon-Septech and we’ll guide you through to the solution.

In the event of a problem that requires professional assistance, an audible beeping alarm and red flashing lights will be activated. To deactivate the audible alarm, press “S” button or hold the RESET button on a MK 5 control panel.

Remember that regular servicing and maintenance will reduce the likelihood of unforeseen problems occurring. A Civilmart Icon-Septech maintenance contract will not only minimise the inconvenience but will save you money in the long run.

Warranty

All Turbojet products are covered by our comprehensive manufacturer’s warranty and are supplied and manufactured to Australian Standards AS/NZS1546.1 and AS/NZS1546.3.

The full terms and conditions of the warranty are as follows.

Download Turbojet Warranty

Civilmart Icon-Septech warrants to repair or replace such tanks requiring repair or replacement due to defective manufacture for a period of fifteen years from the date of purchase with the exception of fittings, pumps, irrigation lines, and plumbing components. Pumps carry a 2-year warranty from the date of purchase and a Civilmart Icon- Septech control panel carries a 1-year warranty from the date of purchase. It is understood that any failure of the system caused by the customer’s noncompliance with the operating instructions or actual interference with the system or any of its parts will render such warranty null and void. Please note that maintenance does not include the replacement or repair of any mechanical, electrical or civil items. Annual service contracts are available from Civilmart Icon-Septech at a moderate charge. It is essential that the service contract is renewed as the warranty will be null and void if not performed to the manufacturer’s requirements.

Testimonials Quote
  • I have had the privilege of dealing with Tara at Civilmart Tellam for the last 4 years.

    Tara’s knowledge of the products is second to none. Tara on many occasions has been able to put me onto the right product for a specific job. Tara is always prompt with quotes and then follows up to see if the price is right and if there is anything else ...

    I have had the privilege of dealing with Tara at Civilmart Tellam for the last 4 years.

    Tara’s knowledge of the products is second to none. Tara on many occasions has been able to put me onto the right product for a specific job. Tara is always prompt with quotes and then follows up to see if the price is right and if there is anything else she can do to help.

    I look forward to dealing with Tara for many more years to come.

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    Tony Heaton General Foreman, BMD Constructions
  • Civilmart Tellam provide quality products that meet industry/Council standards. The team are always responsive to our requests and will bend over backwards to ensure our products are delivered on time. Always happy to accommodate at short notice with stock readily available.

    Civilmart Tellam provide quality products that meet industry/Council standards. The team are always responsive to our requests and will bend over backwards to ensure our products are delivered on time. Always happy to accommodate at short notice with stock readily available.

    Leo Biggs Alzino & Co Earthmoving Pty Ltd
  • When you have been in business for as long as we have, the value of service and quality is paramount to success.

    Civilmart have been a major supplier with us for years and we credit a lot of our success through such great suppliers.

    Thanks to Jay and the Civilmart team for all your support.

    When you have been in business for as long as we have, the value of service and quality is paramount to success.

    Civilmart have been a major supplier with us for years and we credit a lot of our success through such great suppliers.

    Thanks to Jay and the Civilmart team for all your support.

    Steve Withers Vic Plumbing and Drainage
  • “Diston Wastewater Technology has purchased concrete product from Civilmart and its associated companies for the past 30 years. In all that time we have found Civilmart to more than accommodating when it comes to supply of product, custom concrete mixes and rectifying any issues that may arise. This is crucial to Diston, as an ISO9001 and ...

    “Diston Wastewater Technology has purchased concrete product from Civilmart and its associated companies for the past 30 years. In all that time we have found Civilmart to more than accommodating when it comes to supply of product, custom concrete mixes and rectifying any issues that may arise. This is crucial to Diston, as an ISO9001 and Engineers Australia certified company, we rely on a high quality product and a good name in the industry to thrive in business”

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    Matthew Diston Diston Wastewater Technology
  • “Tellam has everything we need in regards to civil for our projects, with no shopping around required and great customer service”

    “Tellam has everything we need in regards to civil for our projects, with no shopping around required and great customer service”

    Jamie Beer Coops Drainage & Civil
  • “Civilmart BCP Precast have supplied box culverts on a number of occasions to my projects. I have always found the service provided excellent and value working with them over their competitors on any complicated design or logistical projects.”

    “Civilmart BCP Precast have supplied box culverts on a number of occasions to my projects. I have always found the service provided excellent and value working with them over their competitors on any complicated design or logistical projects.”

    Daniel Palmer Project Manager, TRN Group
  • “The service provided by the team at Civilmart BCP Precast and Steve Harvey are second to none! They are solution based and deliver on time! Great supplier to work with!”

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    Michael Ghattas Project Manager, Antoun Civil
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    “My customers are big users of your products from pits and risers etc. I’ve personally never had a problem with your products and service. Your Sales Team and Christine are more than helpful.”

    Mel Pecora Purchasing Officer, Cooks Plumbing Supplies
  • Fulton Hogan (K2S M1 Upgrade) Central Coast, Kariong NSW.

    “I have used Civilmart BCP Precast products on two projects now. In both cases I have found Civilmart to be a prompt and reliable supplier. In the most recent project our Client require non-standard products which Civilmart were more than obliging to supply. “

    Fulton Hogan (K2S M1 Upgrade) Central Coast, Kariong NSW.

    “I have used Civilmart BCP Precast products on two projects now. In both cases I have found Civilmart to be a prompt and reliable supplier. In the most recent project our Client require non-standard products which Civilmart were more than obliging to supply. “

    Tom Ryan Senior Project Engineer, Fulton Hogan
  • As a company we just wanted to pass on our huge appreciation and gratitude for meeting the timeframes as promised and for your excellent customer service.

    We will definitely be continuing the business relationship with Civilmart BCP Precast and we are very happy with your products.

    As a company we just wanted to pass on our huge appreciation and gratitude for meeting the timeframes as promised and for your excellent customer service.

    We will definitely be continuing the business relationship with Civilmart BCP Precast and we are very happy with your products.

    Jan Davis Project Admininstrator, Kyogle Earthworx
  • From the get go, the team at Civilmart Toowoomba Tanks have always given great service and delivered quality product for our projects. Looking forward to seeing these guys build as a business.

    From the get go, the team at Civilmart Toowoomba Tanks have always given great service and delivered quality product for our projects. Looking forward to seeing these guys build as a business.

    James Leonard Fernwood Landscape Supplies
  • “Toowoomba Tanks deliver a great product and always give good customer service, even when they’re under the pump. I think they’re doing a great job and I’m really happy with the quality of the products I believe it’s the highest around”.

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    Karl Hauschildt KS Wastewater
  • We use Civilmart due to the excellent customer service and exceptional time turnaround on products required for a range of plumbing work. The staff are friendly and knowledgeable and always provide the results required to ensure a smooth installation on-site. The high quality products and product range ensure we always go with Civilmart.

    We use Civilmart due to the excellent customer service and exceptional time turnaround on products required for a range of plumbing work. The staff are friendly and knowledgeable and always provide the results required to ensure a smooth installation on-site. The high quality products and product range ensure we always go with Civilmart.

    Shaun Murray Collins Plumbing Group
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    We have used CivilMart for many years, their products have always been and continue to be of a high quality. Their customer service is excellent and they are always willing to go above and beyond to meet our requirements.

    Jason Costall Costall Drainage
  • “We are happy to use CivilMart as their Sales team are knowledgeable and aware of the industry requirements. They provide a great product, and will go above and beyond any other suppliers to provide the product and service we require.”

    “We are happy to use CivilMart as their Sales team are knowledgeable and aware of the industry requirements. They provide a great product, and will go above and beyond any other suppliers to provide the product and service we require.”

    Adam Stafford Gunne Civil Constructions

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